Dave,
Sorry for the delay. I don't get on the Forums as often as I'd like.
We have discussed this. Sending out extra e-mails sort of defeats the purpose, which is to save on administrative time. Until we get a better content management system our plan is to send a receipt when the card has been charged, and then if the person wants to cancel after receiving it we will issue a refund. Right now our budget constraints is keeping us from a major installation of the CMS we have been considering.
Thanks for your support, and glad you like Scantlings.